{"id":69862,"date":"2022-05-20T21:30:40","date_gmt":"2022-05-20T21:30:40","guid":{"rendered":"https:\/\/www.ucaldas.edu.co\/portal\/?p=69862"},"modified":"2022-05-20T21:30:40","modified_gmt":"2022-05-20T21:30:40","slug":"conozca-los-terminos-establecidos-para-la-contestacion-de-pqrs","status":"publish","type":"post","link":"https:\/\/www.ucaldas.edu.co\/portal\/conozca-los-terminos-establecidos-para-la-contestacion-de-pqrs\/","title":{"rendered":"Conozca los t\u00e9rminos establecidos para la contestaci\u00f3n de PQRS"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-69863\" src=\"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2022\/05\/Terminos-para-la-contestacion-de-PQRS.jpg\" alt=\"Conozca los t\u00e9rminos establecidos para la contestaci\u00f3n de PQRS\" width=\"700\" height=\"400\" srcset=\"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2022\/05\/Terminos-para-la-contestacion-de-PQRS.jpg 700w, https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2022\/05\/Terminos-para-la-contestacion-de-PQRS-300x171.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>La Secretar\u00eda General de la Universidad de Caldas informa a funcionarios administrativos y docentes de la instituci\u00f3n sobre los t\u00e9rminos establecidos para la contestaci\u00f3n para peticiones, quejas, reclamos y sugerencias.<\/p>\n<p><!--more--><\/p>\n<p>Dada la pandemia ocasionada por el Covid-19, el Gobierno Nacional expidi\u00f3 el Decreto 491 de 2020 por medio del cual se adoptaron medidas de urgencia para garantizar la atenci\u00f3n y la prestaci\u00f3n de los servicios por parte de las autoridades p\u00fablicas.<\/p>\n<p>El Decret\u00f3 en su art\u00edculo quinto determinaba que:<\/p>\n<p>\u201cSalvo norma especial toda petici\u00f3n deber\u00e1 resolverse dentro de los treinta d\u00edas siguientes a su recepci\u00f3n\u201d.<\/p>\n<p>El pasado 17 de mayo del presente a\u00f1o, el Congreso de Colombia expidi\u00f3 la Ley 2207 por medio del cual se modifica el mencionado Decreto, incluyendo su art\u00edculo quinto.<\/p>\n<p>Debido a lo anterior, los t\u00e9rminos para dar contestaci\u00f3n a las PQRS se seguir\u00e1n contabilizando conforme a lo establecido en art\u00edculo 14 de la Ley 1755 de 2015.<\/p>\n<p>La Secretar\u00eda General invita al personal administrativo y docente de la Universidad de Caldas, a dar respuesta precisa y dentro de los t\u00e9rminos establecidos a las peticiones que les competa resolver; puesto que la ausencia de atenci\u00f3n a las peticiones y a los t\u00e9rminos para resolverlas, constituir\u00e1 en una falta para el servidor p\u00fablico y dar\u00e1 lugar a sanciones de acuerdo con el r\u00e9gimen disciplinario interno.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2022\/05\/Circular-N\u00b0-004-del-18-de-mayo-de-2022.pdf\">Conozca aqu\u00ed la Circular completa.<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Informes: <\/strong>Oficina de Comunicaciones y Prensa Universidad de Caldas.<br \/>\n<strong>Redacci\u00f3n:<\/strong> Mateo Buritic\u00e1 Giraldo<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; La Secretar\u00eda General de la Universidad de Caldas informa a funcionarios administrativos y docentes de la instituci\u00f3n sobre los t\u00e9rminos establecidos para la contestaci\u00f3n para peticiones, quejas, reclamos y sugerencias.<\/p>\n","protected":false},"author":2,"featured_media":69863,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,53,620],"tags":[8462,8463,8464],"class_list":["post-69862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-universidad-al-dia","category-ucaldas-transparente","tag-quejas-y-reclamos","tag-funcionarios-publicos","tag-atencion-el-ciudadano"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conozca los t\u00e9rminos establecidos para la contestaci\u00f3n de PQRS .<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ucaldas.edu.co\/portal\/conozca-los-terminos-establecidos-para-la-contestacion-de-pqrs\/\" 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