{"id":60520,"date":"2021-01-25T23:45:50","date_gmt":"2021-01-25T23:45:50","guid":{"rendered":"https:\/\/www.ucaldas.edu.co\/portal\/?p=60520"},"modified":"2021-01-25T23:45:50","modified_gmt":"2021-01-25T23:45:50","slug":"nuevo-procedimiento-para-la-atencion-de-solicitudes-de-campus","status":"publish","type":"post","link":"https:\/\/www.ucaldas.edu.co\/portal\/nuevo-procedimiento-para-la-atencion-de-solicitudes-de-campus\/","title":{"rendered":"Nuevo procedimiento para la atenci\u00f3n de solicitudes de Campus"},"content":{"rendered":"<p style=\"text-align: center;\">OFICINA ASESORA DE PLANEACI\u00d3N Y SISTEMAS<\/p>\n<p style=\"text-align: center;\"><strong>Nuevo procedimiento para la atenci\u00f3n de solicitudes de Campus<\/strong><\/p>\n<p style=\"text-align: right;\">25\/01\/2021<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-60521 aligncenter\" src=\"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2021\/01\/sistemas-1.jpg\" alt=\"\" width=\"700\" height=\"400\" srcset=\"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2021\/01\/sistemas-1.jpg 700w, https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2021\/01\/sistemas-1-300x171.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>La Oficina Asesora de Planeaci\u00f3n y Sistemas de la Universidad de Caldas, con el fin de mejorar la capacidad de respuesta a las diferentes solicitudes relacionadas con los procesos acad\u00e9micos en Campus, defini\u00f3 un procedimiento por niveles de atenci\u00f3n, de manera que cada requerimiento de estudiantes y docentes se atienda en la respectiva instancia.<\/p>\n<p><!--more--><\/p>\n<p>Con el procedimiento busca propiciar una mayor organizaci\u00f3n y estructura de trabajo, con el fin de evitar un colapso en los diferentes medios de atenci\u00f3n a requerimientos, que inevitablemente impide la adecuada y oportuna atenci\u00f3n a los mismos.<\/p>\n<p>Los requerimientos correspondientes a la Oficina de Planeaci\u00f3n y Sistemas se deber\u00e1n realizar \u00fanicamente a trav\u00e9s de mesa de ayuda, por la Oficina de Admisiones y Registro Acad\u00e9mico y eventualmente por las unidades acad\u00e9micas, de manera que sea posible para el equipo de trabajo realizar la respectiva trazabilidad a las respuestas y obtener estad\u00edsticas de tiempos de atenci\u00f3n y porcentaje de atenci\u00f3n a requerimientos.<\/p>\n<p>Los requerimientos que lleguen directamente a los ingenieros de la oficina a trav\u00e9s de correo electr\u00f3nico o WhatsApp, no se les garantizar\u00e1 la repuesta.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2021\/01\/CIRCULAR-003-DE-2021-firmado-1.pdf\">Conozca aqu\u00ed la circular donde se establece el procedimiento.<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Informes: <\/strong>Oficina de Comunicaciones y Prensa Universidad de Caldas.<\/p>\n<p><strong>Redacci\u00f3n:<\/strong> Mateo Buritic\u00e1 Giraldo<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OFICINA ASESORA DE PLANEACI\u00d3N Y SISTEMAS Nuevo procedimiento para la atenci\u00f3n de solicitudes de Campus 25\/01\/2021 La Oficina Asesora de Planeaci\u00f3n y Sistemas de la Universidad de Caldas, con el fin de mejorar la capacidad de respuesta a las diferentes solicitudes relacionadas con los procesos acad\u00e9micos en Campus, defini\u00f3 un procedimiento por niveles de atenci\u00f3n, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":60521,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,53,682],"tags":[1290,1410,5788],"class_list":["post-60520","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-universidad-al-dia","category-ucaldas-virtual","tag-oficina-de-sistemas","tag-planeacion","tag-campus-u-caldas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nuevo procedimiento para la atenci\u00f3n de solicitudes de Campus .<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ucaldas.edu.co\/portal\/nuevo-procedimiento-para-la-atencion-de-solicitudes-de-campus\/\" \/>\n<script 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