{"id":12666,"date":"2012-10-01T11:21:39","date_gmt":"2012-10-01T16:21:39","guid":{"rendered":"https:\/\/www.ucaldas.edu.co\/portal\/?p=12666"},"modified":"2012-10-01T11:21:39","modified_gmt":"2012-10-01T16:21:39","slug":"apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas","status":"publish","type":"post","link":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/","title":{"rendered":"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas"},"content":{"rendered":"<p align=\"center\">Se brinda soporte especial a solicitudes de 12 herramientas institucionales<\/p>\n<p align=\"right\">01\/10\/2012<\/p>\n<hr \/>\n<p align=\"right\">Redacci\u00f3n: Carlos Eduardo Garc\u00eda Cort\u00e9s<br \/>\nJefe de Prensa de la U. de Caldas<\/p>\n<p align=\"right\">\n<table border=\"0\">\n<tbody>\n<tr>\n<td>\u00a0<img loading=\"lazy\" decoding=\"async\" style=\"border: 0px\" title=\"Mesa de Ayuda\" alt=\"Mesa de Ayuda\" src=\"http:\/\/www.ucaldas.edu.co\/images\/tmp\/mesa_ayuda_inscripciones_2012.jpg\" width=\"240\" height=\"150\" border=\"0\" \/><\/td>\n<td><b>12 sistemas de la Universidad de Caldas<\/b> cuentan ahora con una <b>Mesa de Ayuda<\/b> virtual, para <b>atender las solicitudes<\/b> de los usuarios de la comunidad universitaria respecto al <b>funcionamiento y efectividad de las herramientas inform\u00e1ticas<\/b> institucionales.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>La nueva Mesa de Ayuda U. de Caldas permite a los usuarios <b>reportar sus solicitudes para darles soluci\u00f3n y seguimiento<\/b> y permite obtener datos sobre dichas peticiones, para as\u00ed <b>identificar los aspectos en los que pueden introducirse mejoras<\/b> en los actuales procesos.<b><br \/>\n<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Los sistemas sobre los cuales usted puede solicitar apoyo de la mesa de ayuda son:<\/p>\n<p>&nbsp;<\/p>\n<p><b>&#8211; SIA:<\/b> Sistema de Informaci\u00f3n Acad\u00e9mico.<br \/>\n<b>&#8211; SIG:<\/b> Sistema Integrado de Gesti\u00f3n.<br \/>\n<b>&#8211; Sara:<\/b> Sistema de Gesti\u00f3n Humana.<br \/>\n<b>&#8211; Portal web:<\/b> U. de Caldas principal y secundarios.<br \/>\n<b>&#8211; Sinco:<\/b> Sistema de Inventarios y Compras.<br \/>\n<b>&#8211; SGF:<\/b> Sistema de Gesti\u00f3n Financiera.<br \/>\n<b>&#8211; Admiarchi:<\/b> Sistema de Archivo y Gesti\u00f3n Documental.<br \/>\n<b>&#8211; Correo electr\u00f3nico:<\/b> creaci\u00f3n y administraci\u00f3n de cuentas.<br \/>\n<b>&#8211; Soluci\u00f3n integral de voz:<\/b> Administraci\u00f3n y programaci\u00f3n de extensiones telef\u00f3nicas.<br \/>\n<b>&#8211; Redes y comunicaciones:<\/b> Internet, servidores y seguridad.<br \/>\n<b>&#8211; SAC:<\/b> Sistema de Atenci\u00f3n al Ciudadano.<br \/>\n<b>&#8211; SIJ:<\/b> Sistema de Informaci\u00f3n Jur\u00eddica.<br \/>\n&#8211; <b>IMPRESORAS:<\/b> Soporte a Impresoras y Esc\u00e1neres<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><b>\u00bfC\u00f3mo usar la Mesa de Ayuda?<\/b><\/p>\n<p>&#8211; Ingrese al portal <a href=\"http:\/\/desarrollo.ucaldas.edu.co\/\" target=\"_blank\">www.ucaldas.edu.co<\/a>\u00a0secci\u00f3n <b>Intranet<\/b> y haga clic en <b>Mesa de Ayuda<\/b>.<\/p>\n<p>&#8211; O ingrese directamente en <a href=\"http:\/\/desarrollo.ucaldas.edu.co\/archivo\/mesadeayuda\" target=\"_blank\">www.ucaldas.edu.co\/mesadeayuda<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><b>Informes:\u00a0<\/b>en el tel\u00e9fono 878 15 00, extensi\u00f3n 11 134.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se brinda soporte especial a solicitudes de 12 herramientas institucionales 01\/10\/2012 Redacci\u00f3n: Carlos Eduardo Garc\u00eda Cort\u00e9s Jefe de Prensa de la U. de Caldas \u00a0 12 sistemas de la Universidad de Caldas cuentan ahora con una Mesa de Ayuda virtual, para atender las solicitudes de los usuarios de la comunidad universitaria respecto al funcionamiento y [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,53],"tags":[],"class_list":["post-12666","post","type-post","status-publish","format-standard","hentry","category-actualidad","category-universidad-al-dia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas .<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/\"},\"author\":{\"name\":\"ofiprensa\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#\\\/schema\\\/person\\\/a1b482e23449158b4bc319926c074fdf\"},\"headline\":\"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas\",\"datePublished\":\"2012-10-01T16:21:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/\"},\"wordCount\":293,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.ucaldas.edu.co\\\/images\\\/tmp\\\/mesa_ayuda_inscripciones_2012.jpg\",\"articleSection\":[\"Actualidad\",\"Universidad al D\u00eda\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/\",\"url\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/\",\"name\":\"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas .\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.ucaldas.edu.co\\\/images\\\/tmp\\\/mesa_ayuda_inscripciones_2012.jpg\",\"datePublished\":\"2012-10-01T16:21:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#primaryimage\",\"url\":\"http:\\\/\\\/www.ucaldas.edu.co\\\/images\\\/tmp\\\/mesa_ayuda_inscripciones_2012.jpg\",\"contentUrl\":\"http:\\\/\\\/www.ucaldas.edu.co\\\/images\\\/tmp\\\/mesa_ayuda_inscripciones_2012.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#website\",\"url\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/\",\"name\":\"Universidad de Caldas\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#organization\"},\"alternateName\":\"U. de Caldas\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#organization\",\"name\":\"Universidad de Caldas\",\"alternateName\":\"U. de Caldas\",\"url\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo_horizontal_oscuroU-2023.png\",\"contentUrl\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo_horizontal_oscuroU-2023.png\",\"width\":263,\"height\":101,\"caption\":\"Universidad de Caldas\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/udecaldas\",\"https:\\\/\\\/x.com\\\/udecaldas\",\"https:\\\/\\\/www.youtube.com\\\/universidadcaldas\",\"https:\\\/\\\/www.instagram.com\\\/udecaldas\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/#\\\/schema\\\/person\\\/a1b482e23449158b4bc319926c074fdf\",\"name\":\"ofiprensa\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/wp-content\\\/litespeed\\\/avatar\\\/09ea5085e600095a7a811142c6944527.jpg?ver=1778102411\",\"url\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/wp-content\\\/litespeed\\\/avatar\\\/09ea5085e600095a7a811142c6944527.jpg?ver=1778102411\",\"contentUrl\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/wp-content\\\/litespeed\\\/avatar\\\/09ea5085e600095a7a811142c6944527.jpg?ver=1778102411\",\"caption\":\"ofiprensa\"},\"url\":\"https:\\\/\\\/www.ucaldas.edu.co\\\/portal\\\/author\\\/ofiprensa\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas .","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#article","isPartOf":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/"},"author":{"name":"ofiprensa","@id":"https:\/\/www.ucaldas.edu.co\/portal\/#\/schema\/person\/a1b482e23449158b4bc319926c074fdf"},"headline":"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas","datePublished":"2012-10-01T16:21:39+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/"},"wordCount":293,"publisher":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/#organization"},"image":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#primaryimage"},"thumbnailUrl":"http:\/\/www.ucaldas.edu.co\/images\/tmp\/mesa_ayuda_inscripciones_2012.jpg","articleSection":["Actualidad","Universidad al D\u00eda"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/","url":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/","name":"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas .","isPartOf":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#primaryimage"},"image":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#primaryimage"},"thumbnailUrl":"http:\/\/www.ucaldas.edu.co\/images\/tmp\/mesa_ayuda_inscripciones_2012.jpg","datePublished":"2012-10-01T16:21:39+00:00","breadcrumb":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#primaryimage","url":"http:\/\/www.ucaldas.edu.co\/images\/tmp\/mesa_ayuda_inscripciones_2012.jpg","contentUrl":"http:\/\/www.ucaldas.edu.co\/images\/tmp\/mesa_ayuda_inscripciones_2012.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ucaldas.edu.co\/portal\/apoyese-en-la-mesa-de-ayuda-para-los-sistemas-u-de-caldas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.ucaldas.edu.co\/portal\/"},{"@type":"ListItem","position":2,"name":"Ap\u00f3yese en la Mesa de Ayuda para los sistemas U. de Caldas"}]},{"@type":"WebSite","@id":"https:\/\/www.ucaldas.edu.co\/portal\/#website","url":"https:\/\/www.ucaldas.edu.co\/portal\/","name":"Universidad de Caldas","description":"","publisher":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/#organization"},"alternateName":"U. de Caldas","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ucaldas.edu.co\/portal\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.ucaldas.edu.co\/portal\/#organization","name":"Universidad de Caldas","alternateName":"U. de Caldas","url":"https:\/\/www.ucaldas.edu.co\/portal\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.ucaldas.edu.co\/portal\/#\/schema\/logo\/image\/","url":"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2023\/11\/Logo_horizontal_oscuroU-2023.png","contentUrl":"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/uploads\/2023\/11\/Logo_horizontal_oscuroU-2023.png","width":263,"height":101,"caption":"Universidad de Caldas"},"image":{"@id":"https:\/\/www.ucaldas.edu.co\/portal\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/udecaldas","https:\/\/x.com\/udecaldas","https:\/\/www.youtube.com\/universidadcaldas","https:\/\/www.instagram.com\/udecaldas\/"]},{"@type":"Person","@id":"https:\/\/www.ucaldas.edu.co\/portal\/#\/schema\/person\/a1b482e23449158b4bc319926c074fdf","name":"ofiprensa","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/litespeed\/avatar\/09ea5085e600095a7a811142c6944527.jpg?ver=1778102411","url":"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/litespeed\/avatar\/09ea5085e600095a7a811142c6944527.jpg?ver=1778102411","contentUrl":"https:\/\/www.ucaldas.edu.co\/portal\/wp-content\/litespeed\/avatar\/09ea5085e600095a7a811142c6944527.jpg?ver=1778102411","caption":"ofiprensa"},"url":"https:\/\/www.ucaldas.edu.co\/portal\/author\/ofiprensa\/"}]}},"_links":{"self":[{"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/posts\/12666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/comments?post=12666"}],"version-history":[{"count":0,"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/posts\/12666\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/media?parent=12666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/categories?post=12666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ucaldas.edu.co\/portal\/wp-json\/wp\/v2\/tags?post=12666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}